FAQ

Q. What is your contact information?

A. For questions regarding jewelry, orders or shipping, please contact us through e-mail at admin@snpsales.com.

Q. What forms of payment does Big Apple Boutique accept?

A. We accept payments through Paypal or Google Checkout, where you can either use your account or a credit card.  Our payment accounts reflect the name SNPSales LLC.

 Q. How and when will my order be shipped?

A. On weekdays, your order will typically ship between 1-2 business days. An order placed on the weekend or holiday will typically ship within the next 1-2 business days.  We currently only offer standard ground shipping through US Postal Service, which typically delivers in approximately 5 - 7 days from shipment.  

Q. Shhh.  It's a surprise... What do your boxes look like?  Is it obvious that I am receiving jewelry?

A.Packages are generic looking and include a return address for SNPSales LLC. 

Q.  If I don't like the jewelry, can I return it?

A. Yes.  Returns must be postmarked within 30 days of purchase. You must first request an authorization by emailing admin@snpsales.com. Please include a copy of your original invoice.  Shipping costs for returns are your responsibility, with the exception of damaged or defective items.